Privacy Policy

ProAgentMe.com

A product of Telos Technologies LLC

Effective Date: December 9, 2025
Last Updated: December 9, 2025

Introduction

Welcome to ProAgentMe.com ("ProAgentMe," "Platform," "we," "us," or "our"), a product owned and operated by Telos Technologies LLC, a Virginia limited liability company ("Company"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website proagentme.com and use our services.

We are committed to protecting your privacy and handling your data with transparency and care. Please read this Privacy Policy carefully. By accessing or using ProAgentMe, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Platform.

Table of Contents

1. Definitions
2. Information We Collect
3. How We Use Your Information
4. Creator Content and Training Data Protection
5. Information Sharing and Disclosure
6. Data Retention
7. Data Security
8. Your Privacy Rights
9. International Data Transfers
10. Children's Privacy
11. Third-Party Services
12. Cookies and Tracking Technologies
13. Do Not Track Signals
14. California Privacy Rights
15. European Privacy Rights (GDPR)
16. Changes to This Privacy Policy
17. Contact Us

1. Definitions

For the purposes of this Privacy Policy:

• "Account" means a unique account created for you to access our Platform.
• "Agent" means an AI-powered digital assistant created by a Creator on the Platform.
• "Client" means any user who hires, accesses, or interacts with Agents on the Platform.
• "Creator" means any user who creates, trains, and publishes Agents on the Platform.
• "Creator Content" or "Training Materials" means any documents, text, audio, video, images, frameworks, methodologies, prompts, instructions, or other materials uploaded by Creators to train their Agents.
• "Conversation Data" means the content of interactions between Clients and Agents.
• "Personal Data" means any information that identifies or can be used to identify an individual.
• "Platform" means the ProAgentMe.com website, applications, and all related services.
• "User" means any individual who accesses or uses the Platform, including Creators and Clients.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Full name
• Email address
• Password (encrypted)
• Phone number (optional)
• Profile photo (optional)
• Professional title and expertise areas
• Company or organization name (optional)
• Billing address
• Payment information (processed by third-party payment processors)

Creator-Specific Information:

• Professional background and credentials
• Areas of expertise
• Pricing preferences
• Payout information (bank account or payment service details)
• Training Materials and Creator Content (see Section 4 for special protections)
• Agent configuration settings and prompts

Client-Specific Information:

• Company information
• Project requirements and needs
• Feedback and reviews

Communications:

• Customer support inquiries
• Emails and messages sent through the Platform
• Survey responses
• Feedback and testimonials

2.2 Information Collected Automatically

Device and Usage Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and features used
• Time and date of visits
• Referring URLs
• Click patterns and navigation paths

Conversation and Interaction Data:

• Interactions between Clients and Agents
• Human escalation requests and outcomes
• Usage patterns and frequency
• Task completion data

Log Data:

• Server logs
• Error reports
• Performance data

2.3 Information from Third Parties

• Payment processors (transaction confirmations, not full payment details)
• Identity verification services (if applicable)
• Social media platforms (if you choose to link accounts)
• Analytics providers
• Marketing partners (with your consent)

3. How We Use Your Information

3.1 To Provide and Maintain the Platform

• Create and manage your Account
• Process transactions and send related information
• Enable Creators to build, train, and deploy Agents
• Enable Clients to discover, hire, and interact with Agents
• Facilitate human escalation from Agents to Creators
• Process payments and payouts
• Provide customer support

3.2 To Improve and Personalize the Platform

• Analyze usage patterns to improve features
• Personalize your experience and recommendations
• Develop new products, services, and features
• Conduct research and analytics
• Monitor and analyze trends

3.3 To Communicate With You

• Send administrative information (updates, security alerts, support messages)
• Respond to inquiries and provide support
• Send marketing communications (with your consent)
• Notify you of changes to our services or policies

3.4 To Ensure Safety and Security

• Detect, prevent, and address fraud and abuse
• Enforce our Terms of Service
• Protect the rights, property, and safety of our Users
• Comply with legal obligations

3.5 To Process Payments

• Facilitate payments from Clients to the Platform
• Process payouts to Creators
• Manage billing and invoicing
• Handle refunds and disputes

4. Creator Content and Training Data Protection

THIS SECTION CONTAINS OUR MOST IMPORTANT PRIVACY COMMITMENTS TO CREATORS.

4.1 Our Creator Privacy Promise

We understand that your Training Materials and Creator Content represent your valuable intellectual property, professional expertise, and competitive advantage. We make the following binding commitments:

We Will NEVER:

1. Share your Training Materials with third parties. Your documents, frameworks, methodologies, prompts, and other content uploaded to train your Agent will never be shared with any third party, including other Users, partners, advertisers, or data brokers.
2. Use your Training Materials to train our own AI models. Your content will never be used to train, fine-tune, improve, or develop any AI models owned or operated by Telos Technologies LLC, ProAgentMe, or any affiliated entity.
3. Use your Training Materials to train other Creators' Agents. Your content is exclusively used to power YOUR Agent and will never be used to benefit other Creators or their Agents.
4. Sell, license, or monetize your Training Materials. Your intellectual property belongs to you. We will never sell, license, rent, or otherwise monetize your content beyond its use in powering your Agent.
5. Access your Training Materials except as necessary for technical operations. We will only access your content for: (a) providing the service, (b) troubleshooting technical issues at your request, (c) ensuring compliance with our Terms of Service, or (d) responding to valid legal requirements.

We Will ALWAYS:

1. Treat your Training Materials as confidential information subject to the highest standards of data protection.
2. Store your Training Materials securely using industry-standard encryption at rest and in transit.
3. Delete your Training Materials upon request or upon termination of your Account, subject to our data retention requirements and legal obligations.
4. Notify you if we receive any legal request for access to your Training Materials, unless prohibited by law.
5. Maintain technical and organizational measures to prevent unauthorized access to your content.

4.2 Conversation Data

For Creators:

• You may access transcripts and analytics of conversations between Clients and your Agent.
• You control the retention period for conversation data associated with your Agent.
• You may anonymize or delete conversation data at any time.

For Clients:

• Your conversations with Agents may be visible to the Creator who built that Agent.
• When you interact with an Agent, you consent to the Creator's access to conversation data.
• You may request deletion of your conversation history.

4.3 Human Escalation Data

When a Client requests human escalation to a Creator:

• The Creator receives relevant conversation context to provide assistance.
• Both parties consent to direct communication.
• Escalation data is subject to the same protections as other conversation data.

4.4 Technical Processing

To provide our service, we must technically process your Training Materials to:

• Generate vector embeddings for retrieval-augmented generation (RAG)
• Store content in secure databases
• Enable your Agent to respond to Client queries

This technical processing is solely for the purpose of powering YOUR Agent and does not constitute "use" of your content for any other purpose.

5. Information Sharing and Disclosure

5.1 We Do NOT Sell Your Personal Information

We do not sell, rent, or trade your Personal Data to third parties for their marketing purposes.

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe, PayPal, or similar services to process payments
• Cloud Hosting: Amazon Web Services, Google Cloud Platform, or similar services
• AI Infrastructure: OpenAI, Anthropic, Google, or similar services to power Agent responses
• Analytics: Services that help us understand Platform usage
• Customer Support: Tools to help us respond to inquiries
• Email Services: To send transactional and marketing emails

All service providers are contractually obligated to use your information only for the purposes of providing services to us and must maintain confidentiality.

Important Note on AI Infrastructure Providers:

When your Agent generates responses, queries may be sent to third-party AI providers (such as OpenAI or Anthropic). However:

• We do NOT send your Training Materials to these providers
• We only send the specific query and relevant context needed to generate a response
• We have agreements with these providers prohibiting them from using query data to train their models
• Your Training Materials remain stored securely on our infrastructure

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal process
• Requests from government authorities
• To protect our legal rights or defend against legal claims
• To prevent fraud or illegal activity
• To protect the safety of Users or the public

If we receive a legal request for Creator Training Materials, we will notify the affected Creator before disclosure unless prohibited by law.

5.4 Business Transfers

If Telos Technologies LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.

6. Data Retention

6.1 General Retention Periods

6.2 Creator Content Deletion

Upon Account termination or deletion request:

• Training Materials will be deleted within 30 days
• Vector embeddings will be purged from all systems
• Backup copies will be deleted within 90 days
• We may retain anonymized, aggregated data that cannot identify you

6.3 Legal Holds

We may retain information longer if required for:

• Ongoing legal proceedings
• Regulatory investigations
• Compliance with legal obligations
• Enforcement of our Terms of Service

7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

• Encryption of data in transit (TLS 1.3)
• Encryption of data at rest (AES-256)
• Secure password hashing (bcrypt)
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Firewall protection
• Access logging and monitoring

Organizational Safeguards:

• Role-based access controls
• Employee security training
• Background checks for personnel with data access
• Confidentiality agreements
• Incident response procedures
• Regular security reviews

7.2 Data Breach Notification

In the event of a data breach that affects your Personal Data, we will:

• Notify affected Users within 72 hours of discovery
• Notify relevant regulatory authorities as required by law
• Take immediate steps to mitigate the breach
• Provide information about steps you can take to protect yourself

7.3 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your Account credentials
• Using strong, unique passwords
• Notifying us immediately of any unauthorized access
• Ensuring the security of devices you use to access the Platform

8. Your Privacy Rights

8.1 Access and Portability

You have the right to:

• Access the Personal Data we hold about you
• Receive a copy of your data in a portable format
• Request information about how your data is processed

8.2 Correction

You have the right to:

• Correct inaccurate Personal Data
• Complete incomplete Personal Data

8.3 Deletion

You have the right to request deletion of your Personal Data, subject to:

• Legal retention requirements
• Ongoing contractual obligations
• Legitimate business interests (fraud prevention, legal claims)

8.4 Restriction and Objection

You have the right to:

• Restrict processing of your Personal Data in certain circumstances
• Object to processing based on legitimate interests
• Object to direct marketing

8.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

8.6 Exercising Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@proagentme.com
• Mail: Telos Technologies LLC, Berryville, Virginia, USA

We will respond to requests within 30 days (or as required by applicable law).

9. International Data Transfers

9.1 Data Location

Our Platform is operated from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

9.2 Transfer Safeguards

For transfers of Personal Data from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Other legally recognized transfer mechanisms
• Consent (where applicable)

9.3 Privacy Shield

While the EU-US Privacy Shield is no longer valid for data transfers, we continue to adhere to its principles as a matter of best practice.

10. Children's Privacy

ProAgentMe is not intended for children under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately at privacy@proagentme.com. If we discover that we have collected Personal Data from a child under 18, we will delete that information promptly.

11. Third-Party Services

11.1 Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11.2 Third-Party Integrations

If you choose to integrate third-party services with your Account (such as social media or productivity tools), those services may receive information from or send information to our Platform in accordance with their own privacy policies.

11.3 AI Infrastructure Providers

Our Agents are powered by third-party AI infrastructure providers. While we have contractual protections in place:

• We recommend not sharing highly sensitive personal information in conversations with Agents
• AI responses are generated by third-party models
• We do not control the training data or behavior of underlying AI models

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

12.2 Managing Cookies

You can manage cookies through:

• Your browser settings
• Our cookie consent banner
• Opt-out links for specific providers

Note that disabling certain cookies may affect Platform functionality.

12.3 Other Tracking Technologies

We may use:

• Pixel tags (web beacons)
• Local storage
• Session storage
• Device fingerprinting (for fraud prevention only)

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. There is no industry standard for responding to DNT signals. Currently, our Platform does not respond to DNT signals. However, you can manage tracking through your cookie preferences.

14. California Privacy Rights

14.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

Right to Know:

• Categories of Personal Data collected
• Sources of Personal Data
• Purposes for collection
• Categories of third parties with whom we share data
• Specific pieces of Personal Data collected

Right to Delete:

• Request deletion of your Personal Data, subject to exceptions

Right to Opt-Out:

• We do not sell Personal Data, so this right does not apply

Right to Non-Discrimination:

• We will not discriminate against you for exercising your rights

14.2 California Shine the Light Law

California residents may request information about disclosure of Personal Data to third parties for direct marketing purposes. As we do not share Personal Data for third-party marketing, this does not apply.

14.3 Exercising CCPA Rights

To exercise your CCPA rights:

• Email: privacy@proagentme.com
• Include "CCPA Request" in the subject line
• We will verify your identity before processing requests

15. European Privacy Rights (GDPR)

15.1 Legal Basis for Processing

If you are in the EEA, UK, or Switzerland, we process your Personal Data based on:

15.2 Additional Rights

In addition to rights in Section 8, you have the right to:

• Lodge a complaint with your local data protection authority
• Receive information about automated decision-making (if applicable)

15.3 Data Protection Officer

For GDPR-related inquiries, contact:

• Email: dpo@proagentme.com

15.4 Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

16. Changes to This Privacy Policy

16.1 Notification of Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting a notice on our Platform
• Sending an email to registered Users
• Updating the "Last Updated" date

16.2 Your Continued Use

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

16.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Telos Technologies LLC
(d/b/a ProAgentMe)

• Email: privacy@proagentme.com
• General Inquiries: support@proagentme.com
• Data Protection Officer: dpo@proagentme.com
• Mail: Telos Technologies LLC, Berryville, Virginia, USA

We will respond to your inquiry within 30 days.

Summary of Key Points

By using ProAgentMe, you acknowledge that you have read and understood this Privacy Policy.

© 2025 Telos Technologies LLC. All rights reserved.
ProAgentMe is a trademark of Telos Technologies LLC.